ROI Communication's Measurement Methodologies and Capabilities Handout
Measurement
Our team has the measurement expertise you need to accurately identify and diagnose employee issues and opinions. We have the ability to collect and analyze both quantitative and qualitative data and provide real-world recommendations that improve communication effectiveness, and ultimately, company performance. Our ROI Communication Scorecard process is rapidly becoming the industry standard for assessing and benchmarking internal communication effectiveness. Our services include:
Employee Engagement Surveys
Our customized employee engagement surveys enable you to benchmark your company against hundreds of other companies, including those in your industry.
Pulse Surveys
These fast, customized and cost-effective assessments can quickly inform your leaders about pressing issues and concerns.
Dashboards
Both convenient and powerful, the ROI Communication DashboardTM offers business leaders clear, concise insights into key metrics of their own choosing.
Communication Audits
ROI can audit your communication structure, resources, channels and vehicles to determine how robust your communication infrastructure is, and what you can do to make it even more effective.
Employee Feedback Channels
ROI has a successful track record of helping clients implement two-way communication channels to provide employees with a consistent process for giving feedback, and give leadership insight into employee mindset. Examples include instant polling, online suggestion tools, blogs and formal feedback programs.
The ROI Communication Scorecard™
The ROI Communication Scorecard is a unique process focused on measuring communication effectiveness, and is based on research and studies that have demonstrated the links among organizational communication, employee performance and business results. Learn more about the ROI Communication Scorecard.
Focus Groups and Interviews
Probe more deeply into survey results or get detailed information on a topic by gathering employee attitudes, opinions and suggestions through focus groups or targeted stakeholder interviews. ROI can manage everything, and deliver a detailed summary of key themes, areas of focus and opportunity and strategic recommendations for how to make the most impact.
Benchmarking
Compare your organization’s structure, budget and staffing to other high-performing organizations in a variety of industries.
Issues Management
Get insight into employee concerns before they become issues. ROI can design feedback mechanisms to help mitigate issues that your company might experience as a result of organizational changes, including mergers and acquisitions, workforce reductions and strategy rollouts.
Customized Measurement Programs
Need specific information on a particular topic? Our measurement team can help you design a measurement strategy to get the exact information you need. We offer a number of different measurement approaches and tools, including customized branching surveys that probe more deeply, depending on participants’ responses or demographic profiles.
More Information
All of our measurement services are based on best practices and are completely customizable. ROI Communication can work with you to provide turnkey survey administration and reporting, or we can work with your existing measurement tools and processes to develop the measurement strategy and content that will provide you with the data you need. We help our clients conduct both online and paper surveys and can translate survey questions and results into virtually any language. Please contact us today to discuss your survey and measurement needs at 1.831.430.0170.
