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The ROI
Communication Scorecard™ is an
assessment process that measures
the effectiveness of internal
communication against factors
that have been shown to link
directly to company performance:
-
 Understanding and Alignment with Business Goals: To what extent do employees
the connection between their daily jobs and your company’s strategy and
performance?
- Effective Leader and Manager Communication: How effectively do senior leaders
and managers communicate with employees?
- Open Communication Culture: Is communication across the organization timely?
Two-way? Accessible for all employees?
- Linked to Employee
Performance: To what extent
do communication programs
and processes enable
employees to perform well
and have a positive impact
on customers?
Process
Our simple diagnostic process
involves a preset survey of 31
questions, including 28 multiple
choice, one rating scale and two
open-ended questions,
administered to a random
sampling of employees.
Participating companies also
complete a company profile
questionnaire to document
information pertaining to
company size, industry and
internal communication
practices.
The outcome of this process
is a comprehensive assessment of
your company’s strengths and
opportunities for improvement.
Each assessment also contains a
benchmarking comparison of your
company to scores of other
companies. In addition, you’ll
receive specific recommendations
on how to improve the
effectiveness of your internal
communication efforts.
Benefits
As a participant, you can
expect to receive:
- An assessment of your
communication environment,
based on your employees’
perspectives
- An established
baseline measure that can be
used to show the impact of
your communication programs
- A confidential
comparison of your scores to
those of other organizations
- A final summary of
results, including scores,
key themes and
recommendations on how to
improve your communication
effectiveness
- Complete survey set-up,
administration and reporting
To better
measure your progress and
improvement, we recommend the
Scorecard process be
administered at regular
intervals.
 More
Information
The
following information is
available to download:
To learn
more about the ROI Communication
Scorecard or to sign up, please
send an email to
or call John Robertson at
1.831.430.0170. |
