
Sailed around the world to 10 countries in 3 months. Goes to great lengths in record time for clients.
In her role as Senior Vice President of Accounts, Michelle is responsible for ensuring the highest level of support and service for each of ROI’s accounts. She consults directly with ROI’s clients and leads the account management team who partners with ROI’s consultants to develop and implement internal communication programs that connect and inspire employees around the globe.
Since joining ROI almost six years ago, Michelle has worked with a broad array of clients, including Hewlett-Packard, Pacific Gas & Electric, Caterpillar, Chevron, CSAA, Tyco, bebe and numerous others. Michelle has 25 years of communication and management experience including 15 years devoted exclusively to internal communication.
Over the years, Michelle has specialized in results-oriented, strategic communication planning that strengthens and complements a company’s vision, core values and business goals. Her background encompasses crisis and change management, sales and marketing, executive coaching and communication, message development, employee engagement, media and community relations, channel development and management, and large-scale, global corporate event management.
Michelle has worked both as a consultant and internally, directing global communication programs for a range of industries including technology, financial services, travel, consumer goods, medical and insurance.
Before joining ROI, Michelle headed the employee communications departments at Intuit and Silicon Graphics, and led public relations at American Hawaii Cruises.
Michelle holds a B.S. in Broadcast Journalism from the University of Colorado, Boulder.