Barbara Fagan-Smith

ROI Communication CEO, strategic planning expert and world traveler.

Read what Barbara has to say...

Roger D’Aprix

ROI Communication Vice President, author and renowned communication guru.

Read what Roger has to say...

John Pollack

ROI Communication Consultant, Presidential speechwriter for Bill Clinton and published author.

Read what JP has to say...

Michelle Campbell

ROI Communication Consultant, technical communication expert and social media enthusiast.

Read what Michelle has to say...

Aaron Heinrich

ROI Communication Consultant, technical communication expert and social media enthusiast.

Read what Aaron has to say...

John Robertson

ROI Communication Consultant and expert in measuring communication effectiveness.

Read what John has to say...

Thoughts on “The Credible Company”

Thursday, July 23rd, 2009

Last November, Jossey-Bass publishers released my latest book entitled “The Credible Company: Communicating with Today’s Skeptical Workforce .” Shortly after it was published, the bottom dropped out of the global economy and made that workforce both increasingly skeptical and increasingly unemployed.

The book had been fermenting in my mind and soul for some time—partly [...]

The Deliberate and Accidental Abuse of Language

Friday, October 10th, 2008

One of the saddest things about political campaigns is the abuse of language and intelligent dialogue—the tendency to make words connote something other than their real meaning and to mask intent. Or worse, to disseminate outright lies. At this phase of the presidential campaign there’s plenty of both.
For anyone interested in truthful communication, this is [...]

Some Thoughts on Voters and Employee Audiences

Friday, September 5th, 2008

I’ve just returned from a long and happy vacation at the same Maine coastal cottage my family and I have visited for the last 38 summers. It’s located right smack on the Atlantic on a high rocky bluff with a 20 or 30 foot descent to the water. It’s a modest cottage in the Mid-Coast [...]

Has Technology Affected Our Ability to Think?

Friday, July 18th, 2008

The July-August issue of The Atlantic features a cover story entitled “Is Google Making Us Stoopid?” by writer Nicholas Carr. His thesis essentially is that our online proclivities are short-circuiting our powers of concentration and affecting our ability to focus. In his words, “My mind isn’t going—so far as I can tell—but it’s changing…I can [...]

Finding Our Groove

Thursday, July 10th, 2008

A fascinating dialogue took place online a few weeks ago. The subject was the proper role of internal communication professionals in their respective organizations. It’s a subject that badly needs airing in a time when increasingly I believe that internal communication practitioners are losing their way.
The people that were engaged in the online dialogue are [...]