Barbara Fagan-Smith

ROI Communication CEO, strategic planning expert and world traveler.

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Roger D’Aprix

ROI Communication Vice President, author and renowned communication guru.

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John Pollack

ROI Communication Consultant, Presidential speechwriter for Bill Clinton and published author.

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Michelle Campbell

ROI Communication Consultant, technical communication expert and social media enthusiast.

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Aaron Heinrich

ROI Communication Consultant, technical communication expert and social media enthusiast.

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John Robertson

ROI Communication Consultant and expert in measuring communication effectiveness.

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Archive for June, 2010

Different Generations Want the Same Thing?

Monday, June 28th, 2010

I came upon an interesting post the other day on the CRM Learning blog titled The Myth of Generational Workforce in the Workplace. The blog post reviewed new research on the multigenerational workforce by Jennifer J. Deal, a research scientist with the Center for Creative Leadership.
Deal argues that the stereotypes associated with the different [...]

Internal Communications: Lessons for BP

Monday, June 14th, 2010

Like many of you, I’ve been following the tragic oil rig disaster and subsequent spill into the Gulf. While companies may eventually realize the importance of external communications, adequate communications with employees is often lost when a crisis occurs.
I’ve worked for a few companies who’ve had their share of crises that were either self-inflicted or [...]

The Movement to Open Communication Cultures

Thursday, June 3rd, 2010

In my last blog I suggested that we were unlikely to see the fulfillment of a vision of full corporate democracy imagined by a new generation of anti-authority Internet bloggers. Their dream is of the end of corporate hierarchy and autocracy to be replaced by consultation and the flowering of social media that presumably will [...]