Barbara Fagan-Smith

ROI Communication CEO, strategic planning expert and world traveler.

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Roger D’Aprix

ROI Communication Vice President, author and renowned communication guru.

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John Pollack

ROI Communication Consultant, Presidential speechwriter for Bill Clinton and published author.

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Michelle Campbell

ROI Communication Consultant, technical communication expert and social media enthusiast.

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Aaron Heinrich

ROI Communication Consultant, technical communication expert and social media enthusiast.

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John Robertson

ROI Communication Consultant and expert in measuring communication effectiveness.

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Employee Engagement

Mentoring in a Multi-Generational Workplace

Friday, February 26th, 2010

A recent survey from The Conference Board shows that Americans of all ages and income brackets are increasingly unhappy at work. Only 45 percent claim to be satisfied with their jobs, down from 61.1 percent in 1987. Worse, the youngest cohort of employees—those under age 25—express the highest level of dissatisfaction ever recorded for that [...]

Thoughts on “The Credible Company”

Thursday, July 23rd, 2009

Last November, Jossey-Bass publishers released my latest book entitled “The Credible Company: Communicating with Today’s Skeptical Workforce .” Shortly after it was published, the bottom dropped out of the global economy and made that workforce both increasingly skeptical and increasingly unemployed.

The book had been fermenting in my mind and soul for some time—partly [...]

Why Should We Care About Social Media?

Friday, October 10th, 2008

I’ve always felt that we’re all connected in one way or another, and ever since the rise of “Six Degrees of Separation” in the early-90s I’m increasingly convinced that it’s true. This play, and the subsequent movie, by American playwright John Guare, revolves around the idea that any two individuals are connected by, at most, [...]

Finding Our Groove

Thursday, July 10th, 2008

A fascinating dialogue took place online a few weeks ago. The subject was the proper role of internal communication professionals in their respective organizations. It’s a subject that badly needs airing in a time when increasingly I believe that internal communication practitioners are losing their way.
The people that were engaged in the online dialogue are [...]