Barbara Fagan-Smith

ROI Communication CEO, strategic planning expert and world traveler.

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Roger D’Aprix

ROI Communication Vice President, author and renowned communication guru.

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John Pollack

ROI Communication Consultant, Presidential speechwriter for Bill Clinton and published author.

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Michelle Campbell

ROI Communication Consultant, technical communication expert and social media enthusiast.

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Aaron Heinrich

ROI Communication Consultant, technical communication expert and social media enthusiast.

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John Robertson

ROI Communication Consultant and expert in measuring communication effectiveness.

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Areas of Expertise

We are an internal communication consulting firm focused on helping large organizations adapt and succeed in times of change. We work with our clients to design and execute proactive communication strategies that engage employees, enhance leadership credibility and improve business performance.

Focused exclusively on internal communication, ROI Communication offers clients a full spectrum of communication support:

Change Communication – Transforming company culture and beliefs to create positive and successful outcomes.

Communication Strategy & Planning – Starting with the end in mind to proactively communicate and execute on company goals and objectives.

Communication Measurement – Measuring the outcomes of communication and the impact on business performance and employee engagement.

Communicating Business Strategy – Providing line-of-sight to employees to connect and execute on business objectives.

Leader & Manager Communication – Providing leaders and managers with the support, tools and resources to be trusted communicators and effective leaders.

Employee Engagement – Winning the hearts and minds of employees to drive business results.

Communication Governance – Creating order out of chaos – ways to structure and streamline communication at your company.

Internal Branding – Ideas on how to help employees connect to your company’s external brand or employer brand

Perspectives – Unique observations from the ROI Communication team on a variety of topics.